Terms and Conditions
1.On receipt of your enquiry,
we shall reserve a holiday provisionally for seven days. If you wish to confirm
the booking, you must forward a deposit of £25 per person within that seven-day
period (payment can be made over the phone with a credit/debit card, an
additional charge of 3% will be added for payment made by credit card or you
can send a cheque). A confirmation of your booking will be forwarded to you
upon receipt of your deposit you must check the details are correct.
1a.You
must pay the balance due 42 days before departure (a reminder will not be sent
– the balance due date and amount is shown on your confirmation).
1b.
IMPORTANT NOTE: Due to changes regarding Insurance which came into force
1/10/05 we can no longer provide Insurance for your holiday requirements.
Alternatively you should make your own arrangements with another Broker.
If you do not require Travel Insurance or have your own yearly insurance, you
will be asked to complete an indemnity form.
2. The Holiday price includes coach
travel, accommodation, excursions and meals as specified in the holiday
description. Every effort will be made to provide special requests, but they
are not guaranteed. Clients who have dietary or other special needs or are
mobility impaired must make this clear when booking. Battersby Silver Grey
Coaches do not operate vehicles with wheelchair lifts, so it is essential that
all clients are able to manage the steps necessary to board the coach either
unaided or with the assistance of members of their own party.
3.
After acceptance of the
booking, if the client cancels a booking or there is a failure to pay the
balance by the due date, Battersby Travel Ltd reserves the right to cancel the
booking and in such cases, the client will forfeit the deposit. The appropriate
cancellation charge becomes payable by the customer.
Period
before departure date within which written notice of cancellation received by
Battersby Travel Ltd.
The following scale of cancellation charges shall apply to cancellation by the client:
More than 42 days Deposit Only
28 – 42 days 40%
14 – 27 days 60%
0 – 13 days 100%
The minimum cancellation charge is loss of deposit.
If your reason for cancellation falls within the terms of your Holiday Insurance policy, you should, of course make a claim to your Insurance
Company.
4. Battersby Travel Ltd reserves the
right to cancel departures if insufficient bookings are made. If for any reason
it is found necessary to do so, Battersby Travel Ltd will refund all monies
paid, whereupon all liability on the part of Battersby Travel Ltd shall cease.
Important note: if booking numbers are insufficient, then we reserve the right
to use a small coach on our tours. While the Company will Endeavour to ensure
that all tours operate, they reserve the right to make any changes necessary
through circumstances beyond their control. If such changes become necessary,
passengers are assured that the Company will minimise any inconvenience caused.
5. Each person is allowed one medium
sized suitcase weighing no more than 33lb (15k). In the interests of the health
& safety of employees and agents, we
ask clients to strictly observe this weight limitation on
individual suitcases.
The driver will ensure care is taken over handling of the luggage. However, we
cannot be held responsible for any loss or damage to luggage unless it can be
proved that it was caused by negligence on the part of the Company.
6. Should a passenger arrive late at
any pick up point as per confirmation given verbally or in writing, the Company
will not accept responsibility to delay the departure and a passenger who
misses a vehicle shall have no claim against the Company. However, in
accordance with the industry Code of Conduct, the Company will make every
effort to assist passengers who get into difficulty
through circumstances beyond their control providing the passenger requests
such assistance from the Company.
7. The contract, between the client,
and the Company, (Battersby Travel Ltd) is defined by these booking conditions
and the confirmation invoice, which is issued upon receipt by the Company of
the deposit.
8. Advance payments to the Company
(Battersby Travel Ltd) are protected by means of ABTA bonding (ABTA no:
13706/W6544)
9.
It is a condition of booking that clients raise any complaints with the
relevant person as and when they arise. The relevant person is the Hotel
Manager for complaints about Hotel service and the tour driver for complaints
about travel arrangements. The tour driver will also attempt to assist in the
event of any failure by the Hotel Manager to resolve a complaint about the
Hotel.
In the event that it is found impossible to rectify a problem arising during
the holiday, you must put your complaint in writing within 28 days to the
Company (Battersby Travel Ltd), upon receipt of your letter, a full
investigation will be carried out and an amicable settlement reached.
9a. Disputes arising out of, or in
connection with, this contract, which cannot be amicably settled, may be
referred to arbitration, if the customer wishes, under a special scheme
arranged by the Association of British Travel Agents, and administered
independently by the Chartered Institute of Arbitrators. The scheme provides
for a simple and inexpensive method of arbitration on documents alone with
restricted liability on the customer in respect of costs. Full details will be
provided on request or can be obtained from the ABTA website
(www.abta.com).
10. Data Protection Statement: Please
be assured that we have measures in place to protect the personal booking
information held by us. This information will be passed on to the principal and
to the relevant suppliers of your travel arrangements. The information may also
be provided to public authorities such as customs or immigration if required by
them, or as required by law. Certain information may also be passed on to
security or credit checking companies. If you travel outside the European
Economic Area, controls on data protection may not be as strong as the legal
requirements in this country. We will only pass your information on to persons
responsible for your travel arrangements. This applies to any sensitive
information that you give us such as details of any disability, or
dietary/religious requirements.
(If we cannot pass this information to the relevant suppliers, whether in the
EEA or not, we will be unable to provide your booking. In making the booking,
you consent to this information being passed on to the relevant persons.) Full
details of our data protection policy are available on request.
11.
Our Price Promise: “The
price of your holiday is fully guaranteed and will not be subject to any
surcharges”.
12.
Seat Belt Legislation: It is now a legal
requirement that seat belts on coaches MUST BE WORN at all times, and will no
longer be an optional choice.
Revised: 01/07/2009
ALL OUR COACHES OPERATE A NO SMOKING POLICY